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15-Day Money Back Guarantee
Our 15-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.
Our Return Process
Once your returned item is received and accepted, your refund or new item will be processed shortly. Our Quality Assurance department will review the returned item. Any items that show signs of wear or have been altered, resized or damaged cannot be accepted for return. Returns without a Sweetenyourwords.com, (division of Sweeten Your World, LLC) return authorization code, and improperly or uninsured packages will be refused upon receipt.
How To Prepare A Return
To return a product to Sweeten Your Words, follow our three step process:
1. Your Return Authorization Code.
2. Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. For security reasons, do not write Sweeten Your Words anywhere on the outside of the box.
3. Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
◦ Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
◦ More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Sweeten Your Words.* (FedEx® and UPS® will not insure merchandise over $500.)
* Sweeten Your Words will not be responsible for loss or damage of return shipments.